Now Hiring - Member Service Representative Call Center in Edgewood, MD

APGFCU – Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. We are looking for those who want to join this movement and become a part of a growing organization. We offer competitive pay and great benefits, which include pension, safe harbor 401(k) plan, tuition reimbursement, LTD, STD, flexible spending, medical, dental, vision and generous annual and sick leave to qualified individuals with remarkable customer service skills.

About You:

• Are you motivated and goal oriented
• Do you thrive in a fast past environment
• Are you a good communicator
• Do you foster workplace growth opportunities based on performance
• Do you believe in “People Helping People”

SUMMARY:

Under the directions of MSC Branch Manager, provide service assistance to members for all Credit Union products and services via telephone and mail correspondence. Recognize member's needs through personal contact and cross-selling of Credit Union products. Perform all designated functions within savings and loan related services.

Telephone and Mail: Utilizing telephone servicing and mail correspondence skills to provide courteous and personal assistance to members’ requests.

Member Service: Answer members’ questions; resolve both financial and non-financial account discrepancies. Accept and process account transactions, i.e.; deposits, withdrawals, transfers. Increase and promote loan account volumes by cross-selling loan products to existing and prospective members.

Loan Service: Interview loan applicants, review loan histories, and recommend suitable loan products. Compile necessary documentation, define collateral requirements, determine monthly payment schedule, and process hypothecated loans and add-ons within acceptable review dates.

Member Account Maintenance: Maintain high quality control levels when reviewing or performing account functions. Analyze research and resolve complex member account discrepancies including loan corrections, misapplied payments and dividend re-calculations. Determine method of correction and notify member.

Quality Control: Identify and communicate to Credit Union Management, product or service related issues or improvements, which could result in higher quality services for members or improved financial control for the Credit Union.

General: Demonstrate excellent oral and written communication skills to all members and coworkers. Maintain high-level attention to detail abilities to ensure financial accuracy. Perform other related duties as assigned or directed.

Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

QUALIFICATIONS:

Education: Equivalent to High School education with additional broad specialized training equivalent to 2 years college. Experience can be credited in lieu of education.

Experience: 1 to 2 years financial savings and loan sales background; telephone customer service and interviewing experience.

Knowledge, Skills, and Abilities: knowledge of savings and loan products and services; data entry, commercial math, customer service and excellent communication skills; ability to handle multiple tasks in a fast-paced environment with attention to detail.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status.

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send an email to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.